FAQ’s
Bookings and Payments
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All bookings are made online through our website. Just pick your date and time, enter your details, complete the waiver and pay. Your slot isn't held until the booking is finished and paid for. Sessions are first come, first served. Payment is taken securely at the time of booking.
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Yes. For a shared session you can book more than one space in the same time slot, up to 10 people. If you'd prefer the sauna and cold plunge just for your own group, book a private session for up to 12 people.
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Use the "Change / Cancel Appointment" link in your booking confirmation email. If you've booked more than one session, please update each one separately.
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Community sessions: We require more than 24 hours’ notice for a full refund or to reschedule your appointment. You can do this either by clicking on the link in your email, or by logging into your account. For changes less than 24 hours no refunds or rescheduling is permitted. No-shows: no refunds or rescheduling permitted
Private sessions: We require more than 72 hours’ notice for a full refund or to reschedule your appointment. You can do this either by clicking on the link in your email, or by logging into your account. For changes less 72 hours no refunds or rescheduling is permitted*. No-shows: no refunds or rescheduling permitted
*All bookings are transferable; you can gift your session to a friend / family if you're unable to attend last minute.
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Yes, of course. You can use your gift card towards any of our experiences, directly on the website by entering your gift card code at checkout.
All our gift cards can be used towards private bookings or spaces in a communal sauna (unless stated otherwise). Please note our gift cards cannot be combined with other vouchers or offers.
Planning your visit
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You'll find us next to Lifefit and Matchpoint Tennis, Oxted, Surrey.
Address: Near Wild Sauna, Holland Rd, Oxted, RH8 9BQ
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Community sessions last 55 minutes, with the option of extending by an additional 15 mins.
Private bookings are 70 minutes long.
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Swimwear, two towels - one to sit on in the sauna and the second towel to dry off with, a bottle of water, and sliders or flip flops. Please take off any jewellery and remove glasses or contact lenses before going into the sauna.
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We have a tap with clean drinking water, but please bring your own bottles to fill up.
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We have a dedicated changing area, with private booths to get changed for privacy. You are welcome to arrive up to 10 minutes before your session commences in order to get changed and ready for your session.
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If you require the toilet, please go before your sauna session and use the toilets in the LiftFit gym located 100 metres from the sauna.
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Due to limited space, we advise bringing minimal personal belongings with you, or leave these in your car. For your clothes, there are shelves available for storing belongings at your own risk.
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Please arrive no more than 10 minutes before your start time so you're ready to begin promptly. You will not be able to enter the sauna until the start of your pre-booked session.
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Yes you are free to use the car park at the gym and tennis courts.
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Our saunas are always staffed, so no keys / codes are needed to gain access to the saunas. You'll be welcomed and briefed by your sauna host on site upon your arrival.
Session Experience
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We aim for around 75 to 95°C, the range recommended by the Finnish Sauna Society. The exact temperature can vary a little from session to session. Always listen to your body and step out for a break whenever you need to.
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Yes we have two cold plunges, a rainforest shower, and a standard shower. Our cold plunge sits at around 4-8°C. Please give yourself a quick rinse or shower before each plunge.
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A typical visit means warming up in the sauna, then cooling off in the shower and cold plunges, with a rest in between, repeated a few times. There's no right or wrong way to do it, so go at your own pace, take breaks and keep drinking water throughout.
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The sauna is a shared space..
When stepping out for a cold dip or shower, please don't leave your towel on the bench to hold your spot. Free up your space so others can rotate in, you're welcome to find a new place when you return.
Be conscious of not holding the door open for longer than needed - we don’t want that lovely heat to escape!
Keep conversations warm and inclusive. The sauna brings people together, so be mindful of volume and topic.
Beyond that, the main rule is simple: be the guest you'd want to share a sauna with.
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YES…
For an authentic Finnish sauna experience, you’re welcome to make your own löyly, the steam created by adding water to the hot sauna stones.Use the ladle to add a little water at a time, as often as feels comfortable. This increases the humidity and gives you control over how intense the heat feels.
There’s no need to overthink it. Just avoid pouring lots of water on at once, as this can cool the stones down - drizzle rather than dump.
If you’d like the sauna hotter, or want any help, a member of staff will be nearby and happy to assist.
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Swimwear is compulsory for all our experiences - nudity is not permitted in or around the saunas. We ask that every customer sits on a towel at all times in the sauna.
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For health and safety reasons, please refrain from bringing your own products and oils for the session as these cannot be used in our saunas. Essential oils that haven't been approved for in-sauna use may react to the heat and release toxins, ignite on the stove, or create slippery surfaces inside the sauna.
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Alcohol is not permitted in the sauna. The Sauna operators reserve the right to refuse admission to intoxicated persons.
Safety, health and policies
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Guests aged 18 and over are welcome to book. Guests aged 16 and 17 may use the sauna only when accompanied by a parent or guardian, who will be asked to confirm that relationship at the time of booking. We're unable to admit anyone under 16.
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Yes. Every guest completes our online waiver before their session, as part of the booking.
For guests aged 16 and 17, the waiver will need to be completed by a parent/guardian.
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Saunas and cold plunges aren't suitable for everyone. You must not use the sauna if you:
· are under 16 years old;
· suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes;
· are pregnant; or
· are prone to dizziness or fainting.
If you have any underlying health problems, please seek advice from your doctor before booking. Listen to your body, take lots of breaks, and keep hydrated.
Remember to sign our waiver form before arriving for your session.
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Any lost and found items will be stored at the sauna for 14 days. If not collected within this time, any items will be given to charity / discarded.
If you think you may have left behind any items, please get in touch via email to see if we can locate the item and store it until you're able to collect (within 14 days).
The Near Wild Sauna is not responsible for any lost, stolen, or damaged personal belongings.
For any further enquiries...
We want all our guests to feel at ease, so please feel free to contact us via email and we'll help answer any questions and alleviate any concerns.